Return Policy

Device failure/Return Policy

Your IUSBU unit is guaranteed for a period of two years from the date of purchase.


Return policy and how to Return:

If you decide to return your  IUSBU unit within the ‘7 day cooling off’ period you will need to return the unit under a ‘Return Materials Authorisation’ (RMA) number. This number keeps track of your case and enables you to inquire on the status of your return. It is valid for only 14 days from receipt.

Only end-users/consumers have the right to return products without cause purchased within 7 days under the "Cooling off period" consumer protection legislation for a product refund (units only - not freight/postage costs).

• Pack the product securely with impact-absorbing materials (original packaging is preferred) and you must include all accessories and documentation.

• In case of "Dead on Arrival" (or items that become faulty within the "Dead on Arrival" period) the item must be returned in the same standard as it was shipped out, including original packing and all accessories.

• Enclose the RMA Authorization email or letter with the parcel (inside). Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request this number.

• Clearly mark the parcel with the RMA number that you receive from us,

• The return parcel must be sent to our Returns Department at your expense. Returning of replacement product will be at  IUSBU expense if D.O.A. or defective on arrival (Standard Post only charges only accepted)

• Standard RMA-routine is that the item is being shipped to us and will be tested - if confirmed faulty by  IUSBU, it will be repaired or replaced.

• If the goods are returned under the cooling-off period, they must still be checked. If they pass the cooling-off conditions, a refund will be issued back to the original method that payment was received. (Minus the cost of post and packaging to send the original order £10 Stg, €12 Euro or $15 USD)

• Any shipment without a Return Material Authorization (RMA) number will need special treatment and the processing will be delayed Items returned within the seven-day cooling off period By law, customers located in the European Union have the right to withdraw from the purchase of an item within 7 working days from the day after the date the item is delivered. For more information review Your Statutory Rights. Where you are withdrawing from your purchase within the 7 working day cooling-off period and there has been no error on our part, we will refund the full cost of the item on return to  IUSBU – Refunds will not include your postage costs:

• We will refund only via standard airmail postage for items delivered that were Defective or Dead On Arrival (DOA)

• All other returns under the cooling-off period are subject to a charge of £10 Stg, €12 Euro OR $15 USD re stocking fee.

• If you require us to collect an item from you, we reserve the right to recover the costs of collection from you.

• We will not be liable to make payment of postage to return an unwanted/gift unit Items returned under the IUSBU extended 30-day return/refund guarantee

• If your IUSB unit is less than 30 days old from date of invoice (Proof of purchase is mandatory) please return to place of purchase. In order to qualify for a replacement unit product must be returned in ‘as new’ condition, meaning there is no physical damage of any kind to the unit.

• If your  IUSBU  is more than 30 days old from date of purchase (Proof of purchase is mandatory) you must email This e-mail address is being protected from spambots. You need JavaScript enabled to view it were it will be arranged for your unit to be repaired or replaced, under your two year warranty.

PLEASE NOTE: In the event you wish to cancel your purchase 30 days after purchase and there has been no fault on our behalf, we will refund only the cost of the unit. We will not refund the cost of delivery or other services provided to you in connection with your purchase which includes a restocking fee of £12Stg, €15 Euro or $15 USD. If you use a COD return or courier were it is marked receiver pays on the return label, we will deduct the return postage costs from your refund.